SHIPPING AND RETURNS
We want you to look and feel your best in your new ALFA set. That’s why we offer exchanges or store credit (in the form of a gift card) on any of our non-discounted items.
To start an exchange, please head to https://shopalfawear.com/a/return and enter your order# along with either your email or phone number within 30 days of your purchase. Please read below for more information of exchange eligibility.
REGULAR NON-DISCOUNTED ITEMS
For all our standard (full priced) items we are more than happy to accept refunds in the form of store credit for the full price of your purchase or exchanges for items of the same value (if exchanging for a cheaper item the left over will automatically be added in store credit for you).
In order to claim store credit or make an exchange please visit https://shopalfawear.com/apps/return_prime
Please be advised;
- Returns are not eligible for refunds, only store credit.
- There is a processing time of 5-7 business days for items being exchanged (plus shipping time) due to orders being handmade.
- Any returning item must be in like new condition (unwashed, unworn, no blemishes, stains, or marks, and hygienic sticker still on where applicable) and with all the tags and packaging.
- ALFA is not liable to pay any customs, duties or taxes on any items being returned.
- If returning an international order please contact email@example.com.
DISCOUNTED / SALE ITEMS
Please be aware any sales marked 40% OFF and up are FINAL SALE and are not eligible for refunds, exchanges or store credit.
Due to an increase in demand, orders may have a 3-5 business day delay. We apologise for any inconvenience. Making sure your new handmade ALFA set is crafted to perfection is our priority.
We know how important it is to get your new set to you on time, especially for any upcoming holidays you may have booked in. That’s why we work as quickly as possible to start sewing and putting your made-to-order set together to ensure it arrives on time. Due to this, once an order has been placed it’s very unlikely that we will be able to make any amendments so we urge you to please check sizing and items (especially for discounted items) before purchasing.
If there is a change of delivery address or you have any other questions regarding your order please contact us via email, firstname.lastname@example.org.
We aim to process all orders within 2-3 business days however, this can be delayed to 5-7 business days in busy periods. We strongly advise placing your order early if you have any pre-booked holidays/events.
Customs & Duties - All orders purchased within Canada are exempt from duties. For any orders outside of Canada it is the sole responsibility of the purchaser to pay for any duties, taxes, or customs fees. We are unable to determine these fees so if you are unsure please contact your local customs office if you require any further information.
If you have any questions about shipping or returns please send us an email